Privacy Policy

Last Updated: November 02, 2025
Effective Date: November 02, 2025

1. Introduction

Welcome to Ziiz.in (“we,” “our,” “us,” or “ZIIZ”). This Privacy Policy explains how Ziiz India Technologies (“Company”) collects, uses, shares, stores, and protects your personal data when you access or use our website https://ziiz.in/ (the “Website” or “Platform”).

ZIIZ.IN is a property marketplace platform that enables users to list, search, buy, sell, and rent residential and commercial properties across India. We are committed to protecting your privacy and ensuring the security of your personal information in accordance with applicable Indian laws.

This Privacy Policy is published in compliance with:

  • The Information Technology Act, 2000 (“IT Act”)
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPDI Rules”)
  • The Digital Personal Data Protection Act, 2023 (“DPDP Act”)
  • The Digital Personal Data Protection Rules, 2025

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Website.

2. Definitions

For the purposes of this Privacy Policy, the following terms shall have the meanings assigned to them below:

“Personal Data” means any information relating to a natural person (data subject) that can directly or indirectly identify them, including but not limited to name, email address, phone number, address, financial information, and online identifiers.

“Sensitive Personal Data or Information” (SPDI) means personal data consisting of information relating to passwords, financial information (bank account, credit/debit card details), physical, physiological, and mental health conditions, sexual orientation, medical records, biometric information, and any detail relating to the above as provided to the Company for providing services.

“User” or “You” means any individual or entity that accesses or uses the Website, including property owners, buyers, sellers, renters, agents, and visitors.

“Processing” means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.

“Third Party” means any individual, company, or organization other than the User and the Company, including service providers, business partners, analytics providers, and financial institutions.

“Cookies” means small text files stored on your device by your web browser when you visit our Website, used to collect information about your browsing activities.

“Data Subject” means the individual to whom the personal data relates.

3. Information We Collect

We collect various types of personal data and sensitive personal data to provide, improve, and personalize our services. The information we collect includes:

3.1 Personal Data Collected Directly from Users

When you register, use our services, or interact with our Platform, we may collect:

Contact Information:

  • Full Name (Mandatory)
  • Email Address (Mandatory)
  • Phone Number (Mandatory)
  • WhatsApp Number (Optional)
  • Residential Address (Optional)
  • Location Data (Optional for property searches)

Demographic and Financial Information:

  • Job Details (Optional)
  • Age Group (Optional)
  • Monthly Income (Optional)
  • Marital Status (Optional)

Property-Related Information:

  • Property preferences and search criteria
  • Property search history
  • Saved properties and favorites
  • Property listing details (if you list a property)

3.2 Information Collected Automatically

When you visit our Website, we automatically collect:

Technical Information:

  • Device information (device type, operating system, browser type)
  • IP address and geolocation data
  • Browsing patterns and behavior on our Website
  • Pages visited, time spent on pages, and navigation paths
  • Referral URLs and exit pages

Cookies and Tracking Technologies:

We use cookies and similar tracking technologies to enhance your user experience. The types of cookies we use include:

a) Session Cookies:

  • Purpose: To maintain your property search session while you browse the Website
  • Duration: Deleted when you close your browser

b) Persistent Cookies:

  • Purpose: To remember your preferences for users searching for short-term rentals
  • Duration: 1 week for short-term rental searches

c) Tracking and Analytics Cookies:

We use the following third-party analytics and tracking services:

Google Analytics 4 (GA4): To analyze user behavior, website traffic, and performance metrics. Cookie Retention: Maximum retention period (up to 14 months as per GA4 settings)

Google Ads Conversion Tracking: To track conversions from advertising campaigns. Cookie Retention: Maximum retention period

Meta Pixel (Facebook Pixel): For conversion tracking, retargeting, and audience building. Cookie Retention: Maximum retention period

Microsoft Clarity: To capture session recordings, user behavior analytics, and heatmaps. Cookie Retention: Maximum retention period

Merry Intelli Max (Custom Tracker): Our proprietary analytics tool to track user interactions and website performance. Cookie Retention: 1 year

By using our Website, you consent to the placement of cookies and tracking technologies as described above. You can manage cookie preferences through your browser settings, but disabling cookies may affect the functionality of our Website.

We also acknowledge and accept the data collection policies of Google and Meta in connection with the analytics and tracking services they provide.

4. Purpose of Data Collection

We collect and process your personal data for the following legitimate purposes:

4.1 Service Delivery and Platform Functionality

  • To provide access to our property marketplace services
  • To facilitate property listings, searches, inquiries, and transactions
  • To enable communication between property owners, agents, and prospective buyers/renters
  • To maintain and manage your account (if applicable)
  • To process and respond to your inquiries and requests

4.2 Personalization and User Experience

  • To personalize your property search experience
  • To save your property preferences and search history
  • To provide tailored property recommendations based on your preferences
  • To remember your settings and preferences for future visits

4.3 Analytics and Website Improvement

  • To analyze user behavior and website usage patterns
  • To improve our Website’s functionality, performance, and user experience
  • To conduct research and statistical analysis
  • To identify and resolve technical issues

4.4 Marketing and Communication

  • To send you promotional materials, newsletters, and updates about our services
  • To inform you about new property listings matching your preferences
  • To conduct marketing campaigns and measure their effectiveness
  • To communicate important updates regarding our services and policies

4.5 Business Operations and Partnerships

  • To share data with property owners and agents for property inquiries
  • To facilitate housing loans and personal loans for rental purposes through financial institution partnerships
  • To collaborate with marketing partners and analytics service providers
  • To comply with legal and regulatory obligations

4.6 Security and Fraud Prevention

  • To protect the security and integrity of our Website
  • To detect, prevent, and address fraud, security breaches, and technical issues
  • To enforce our Terms of Use and other policies

4.7 Legal Compliance

  • To comply with applicable laws, regulations, court orders, and legal processes
  • To respond to lawful requests from government authorities and law enforcement agencies

5. Data Minimization

We adhere to the principle of data minimization by collecting and processing only the personal data that is relevant, adequate, and reasonably necessary for the purposes outlined in this Privacy Policy. We do not collect excessive or irrelevant information.

Optional fields are clearly marked during registration and data collection. You may choose not to provide optional information; however, providing complete information helps us serve you better.

6. How We Use Your Data

Your personal data is used solely for the purposes specified in Section 4 above. We do not use your data for purposes incompatible with those disclosed at the time of collection.

If we intend to use your personal data for a purpose other than those stated in this Privacy Policy, we will notify you and obtain your explicit consent before such use.

7. Data Sharing and Disclosure

We may share your personal data with third parties under the following circumstances:

7.1 Property Owners and Real Estate Agents

When you express interest in a property or submit an inquiry, we share your contact information (name, email, phone number) with the relevant property owner or agent to facilitate communication and transactions.

7.2 Financial Institutions

With your explicit consent, we may share your personal and financial information (name, contact details, income, job details, property preferences) with banks, housing finance companies, and lending institutions to facilitate housing loan and personal loan applications for rental purposes.

We currently partner with various financial institutions in India. The specific institutions may vary based on your location and loan requirements.

7.3 Marketing Partners

We may share aggregated, anonymized data and user behavior insights with marketing partners to conduct targeted advertising campaigns and improve our marketing strategies. We do not share personally identifiable information without your consent.

7.4 Analytics and Technology Service Providers

We share data with the following analytics and service providers to improve our services:

  • Google LLC (Google Analytics 4, Google Ads)
  • Meta Platforms, Inc. (Meta Pixel)
  • Microsoft Corporation (Microsoft Clarity)
  • Merry Intelli Max (Our custom analytics tool)

These service providers have access to your data only to perform services on our behalf and are obligated to protect your information in accordance with their respective privacy policies.

7.5 Legal and Regulatory Authorities

We may disclose your personal data if required by law, court order, legal process, or regulatory authority, including but not limited to:

  • Complying with legal obligations under Indian laws
  • Responding to lawful requests from government agencies and law enforcement
  • Protecting our rights, property, and safety, and that of our users and the public
  • Detecting and preventing fraud, security breaches, or illegal activities

7.6 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal data may be transferred to the successor entity, subject to the same privacy protections outlined in this Privacy Policy.

7.7 With Your Consent

We may share your personal data with other third parties when you provide explicit consent for such sharing.

8. Prior Consent for Data Sharing

Except where disclosure is mandated by law, regulation, court order, or legal process, we obtain your prior consent before sharing your personal data or sensitive personal data with third parties.

Consent is obtained through:

  • Explicit opt-in checkboxes during registration or form submission
  • Separate consent agreements for sharing data with financial institutions
  • Clear notifications and consent mechanisms before data sharing occurs

You have the right to withdraw your consent at any time by contacting us using the details provided in Section 18.

9. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable law.

9.1 Retention Period

Maximum Retention Period: 1 year from the date of last activity or account closure.

After the retention period expires, we securely delete or anonymize your personal data in accordance with our data disposal procedures.

9.2 Exceptions to Retention Period

We may retain certain data beyond the standard retention period if:

  • Required by law or regulatory obligations
  • Necessary for legal proceedings, dispute resolution, or enforcement of agreements
  • You have provided explicit consent for extended retention

9.3 Data Disposal Procedures

Upon expiration of the retention period, we securely dispose of personal data through:

  • Permanent deletion from our databases and backup systems
  • Anonymization or de-identification to ensure data cannot be linked to individuals
  • Secure destruction of physical records (if applicable)

10. Security Practices and Procedures

We implement reasonable security practices and procedures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction.

10.1 Security Measures

Our security measures include, but are not limited to:

Technical Safeguards:

  • SSL/TLS Encryption: Our Website uses Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
  • Data Encryption at Rest: Sensitive personal data stored in our databases is encrypted to prevent unauthorized access.
  • Access Controls: Role-based access controls ensure that only authorized personnel can access personal data based on their job responsibilities.
  • Firewall Protection: Network firewalls and intrusion detection systems protect our servers from unauthorized access and cyber threats.

Organizational Safeguards:

  • Confidentiality Agreements: All employees, contractors, and service providers with access to personal data are bound by confidentiality agreements.
  • Regular Security Audits: We conduct periodic security assessments and audits to identify and address vulnerabilities.
  • Incident Response Plan: We have an incident response plan in place to detect, respond to, and mitigate security breaches.

Physical Safeguards:

  • Secure Data Centers: Our data is stored in secure, access-controlled data centers with restricted physical access.
  • Authorized Personnel Only: Physical access to servers and storage facilities is limited to authorized personnel with proper authentication.

10.2 Data Storage Location

Your personal data is stored on secure cloud servers located in India and managed by trusted third-party cloud service providers. We do not transfer personal data outside India.

10.3 User Responsibilities

While we implement robust security measures, you also play a crucial role in protecting your personal data:

  • Use strong, unique passwords (if account functionality is enabled in the future)
  • Do not share your login credentials with others
  • Be cautious of phishing emails and suspicious communications claiming to be from ZIIZ.IN
  • Log out of your account after using shared or public devices
  • Report any suspected security incidents or unauthorized access to us immediately

Despite our best efforts, no method of data transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data using industry-standard practices.

11. Consent

By accessing and using our Website, you provide your free, informed, specific, and unambiguous consent to:

  • The collection, use, processing, storage, and disclosure of your personal data as described in this Privacy Policy
  • The placement of cookies and tracking technologies on your device
  • The sharing of your data with third parties as outlined in Section 7

11.1 Verifiable and Granular Consent

We obtain consent through clear, affirmative actions, such as:

  • Checking opt-in boxes during registration or form submission
  • Accepting this Privacy Policy when using our services
  • Providing explicit consent for specific data processing activities (e.g., sharing data with financial institutions)

Your consent is:

  • Verifiable: We maintain records of when and how consent was obtained
  • Granular: You can provide or withdraw consent for specific purposes or data processing activities
  • Revocable: You can withdraw consent at any time as described in Section 12.5

12. Your Rights as a Data Subject

Under Indian data protection laws, you have the following rights regarding your personal data:

12.1 Right to Access

You have the right to request access to the personal data we hold about you. We will provide you with a copy of your personal data in a commonly used electronic format.

12.2 Right to Correction

You have the right to request correction or updating of inaccurate, incomplete, or outdated personal data. We will take reasonable steps to correct your data promptly upon verification.

12.3 Right to Erasure (Right to be Forgotten)

You have the right to request deletion of your personal data when:

  • The data is no longer necessary for the purposes for which it was collected
  • You withdraw consent and there is no other legal basis for processing
  • The data has been unlawfully processed
  • Deletion is required to comply with legal obligations

Please note that we may retain certain data if required by law or for legitimate business purposes (e.g., dispute resolution, fraud prevention).

12.4 Right to Data Portability

You have the right to request your personal data in a structured, commonly used, machine-readable format for transfer to another service provider (where technically feasible).

12.5 Right to Withdraw Consent

You have the right to withdraw your consent to the processing of your personal data at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

12.6 Right to Lodge a Complaint

If you believe your data protection rights have been violated, you have the right to lodge a complaint with:

  • Our Grievance Officer (contact details in Section 18)
  • The Data Protection Board of India (DPBI) as established under the DPDP Act, 2023

12.7 How to Exercise Your Rights

To exercise any of the above rights, please contact us using the contact details provided in Section 18. We will respond to your request within 24 hours and take appropriate action within a reasonable timeframe as required by law.

Contact Information for Data Subject Requests:

  • Email: [email protected]
  • Phone: +91 9188401978
  • Address: Ziiz India Technologies, Tezcher Building, Kalamassery, Kochi, India

Expected Response Time: We will acknowledge your request within 24 hours and provide a substantive response within the timeframe required by applicable law (typically within 30 days).

13. Marketing Communications and Opt-Out

13.1 Marketing Communications

We may send you promotional emails, SMS, WhatsApp messages, and other marketing communications about:

  • New property listings matching your preferences
  • Special offers and promotions
  • Updates about our services and features
  • Market insights and real estate trends

13.2 Consent for Marketing

By providing your contact information and using our services, you consent to receive marketing communications from ZIIZ.IN. You can opt-out of marketing communications at any time.

13.3 How to Opt-Out (Unsubscribe)

You can unsubscribe from marketing communications by:

  • Clicking the “Unsubscribe” link at the bottom of our promotional emails
  • Replying “STOP” to SMS marketing messages
  • Contacting us at [email protected] with your request to opt-out
  • Calling us at +91 9188401978

Please note: Even if you opt-out of marketing communications, we may still send you transactional and service-related messages (e.g., account notifications, policy updates, responses to your inquiries).

14. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services that are not owned or controlled by ZIIZ.IN. This Privacy Policy applies only to our Website.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.

Third-Party Services We Use:

We acknowledge that we use the following third-party services and accept their respective data collection and privacy policies:

When you interact with these third-party services, your data may be subject to their privacy policies and terms of service. We encourage you to review their policies to understand how they collect, use, and protect your information.

15. Data Breach Notification

Despite our robust security measures, data breaches may occur due to unforeseen circumstances or cyber threats. In the event of a data breach that affects your personal data, we will:

15.1 Notification to Users

We will notify affected users within 24 hours of becoming aware of the breach via:

  • Email to the registered email address
  • WhatsApp message to the registered phone number
  • Prominent notice on our Website

15.2 Notification to Authorities

We will notify the Data Protection Board of India (DPBI) and other relevant regulatory authorities as required by the DPDP Act, 2023, within the timeframe mandated by law.

15.3 Breach Notification Details

Our breach notification will include:

  • Description of the nature and extent of the breach
  • Types of personal data affected
  • Potential consequences and risks to affected individuals
  • Measures taken to address the breach and prevent future incidents
  • Contact information for further inquiries

15.4 Remedial Measures

We will take immediate steps to:

  • Contain and mitigate the breach
  • Investigate the root cause and extent of the incident
  • Implement additional security measures to prevent recurrence
  • Provide support and guidance to affected users

16. Children’s Privacy

Our Website and services are not directed to individuals under the age of 18 years. We do not knowingly collect personal data from children.

If we become aware that we have inadvertently collected personal data from a child under 18 without verifiable parental consent, we will take immediate steps to delete such information from our records.

If you believe we have collected data from a child, please contact us immediately at [email protected].

17. International Data Transfer

We do not transfer your personal data outside India. All personal data collected through our Website is stored and processed within India on secure servers.

If we need to transfer data internationally in the future, we will:

  • Obtain your explicit consent before such transfer
  • Ensure the recipient country is approved by the Indian government for data transfers under the DPDP Act, 2023
  • Implement appropriate safeguards to protect your data during transfer

18. Grievance Redressal Mechanism

In compliance with the IT Act, SPDI Rules, and DPDP Act, we have appointed a Grievance Officer to address your concerns and complaints related to data protection and privacy.

18.1 Grievance Officer Contact Details

Name: Sheen Paul
Designation: General Manager
Email: [email protected]
Phone: +91 9188401978
Address: Ziiz India Technologies, Tezcher Building, Kalamassery, Kochi, India

18.2 How to File a Complaint

If you have any grievances, complaints, or concerns regarding the processing of your personal data, you may contact our Grievance Officer using the above contact details.

Please provide the following information in your complaint:

  • Your full name and contact information
  • Description of the grievance or complaint
  • Details of the data protection issue or violation
  • Any supporting documentation or evidence

18.3 Complaint Resolution Timeline

Upon receiving your complaint, our Grievance Officer will:

  • Acknowledge receipt of your complaint within 24 hours
  • Investigate the matter and respond with a resolution or action plan within 30 days (or as required by applicable law)
  • Keep you informed of the progress and outcome

18.4 Escalation to Data Protection Board of India (DPBI)

If you are not satisfied with the resolution provided by our Grievance Officer, you have the right to escalate your complaint to the Data Protection Board of India (DPBI) as established under the DPDP Act, 2023.

For more information on filing complaints with the DPBI, please visit the official government website (once available).

19. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations.

19.1 Policy Review Frequency

We will review and update this Privacy Policy periodically to ensure compliance with applicable laws and evolving privacy standards.

19.2 Notification of Changes

When we make material changes to this Privacy Policy, we will notify you through:

  • Email notification to your registered email address
  • Prominent notice on our Website (e.g., banner, popup, homepage announcement)
  • Updated “Last Updated” date at the top of this Privacy Policy

19.3 Effective Date of Changes

Any changes to this Privacy Policy will become effective upon posting the updated version on our Website, unless otherwise specified. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your data.

19.4 Continued Use After Changes

By continuing to use our Website after changes to this Privacy Policy have been posted, you acknowledge and accept the updated Privacy Policy. If you do not agree with the changes, please discontinue use of our Website.

20. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Ziiz India Technologies
Website: https://ziiz.in/
Email: [email protected]
Phone: +91 9188401978
Office Address:
Ziiz India Technologies
Tezcher Building
Kalamassery, Kochi
India

Grievance Officer:
Sheen Paul
General Manager
Email: [email protected]
Phone: +91 9188401978

21. Governing Law and Jurisdiction

This Privacy Policy is governed by and construed in accordance with the laws of India, including but not limited to:

  • The Information Technology Act, 2000
  • The Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
  • The Digital Personal Data Protection Act, 2023
  • The Digital Personal Data Protection Rules, 2025

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the courts located in Kochi, Kerala, India.

22. Acceptance of Privacy Policy

By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. This Privacy Policy constitutes a legally binding agreement between you and Ziiz India Technologies.

If you do not agree to this Privacy Policy, you must immediately cease using our Website and services.

23. Disclaimer

While we strive to protect your personal data using industry-standard security measures, we cannot guarantee absolute security due to inherent risks associated with internet communications and data storage. You acknowledge and accept these risks when providing your personal data to us.

We are not liable for any unauthorized access, use, or disclosure of personal data resulting from circumstances beyond our reasonable control, including but not limited to force majeure events, cyberattacks by third parties, or vulnerabilities in third-party services.

Thank you for trusting Ziiz.in with your personal information. We are committed to protecting your privacy and providing you with a safe, secure, and transparent property marketplace experience.

END OF PRIVACY POLICY

© 2025 Ziiz India Technologies. All rights reserved.
Tezcher Building, Kalamassery, Kochi, India
Email: [email protected] | Phone: +91 9188401978