Last Updated: November 02, 2025
Effective Date: November 02, 2025
1. Introduction
This Refund and Cancellation Policy (“Policy”) outlines the terms and conditions under which Ziiz India Technologies (“ZIIZ.IN,” “we,” “our,” or “us”) handles refunds and cancellations for premium features and custom promotional plans purchased through our property marketplace platform at https://ziiz.in/ (the “Website”).
This Policy applies exclusively to paid services and premium features. Basic property listing services on ZIIZ.IN are completely free and therefore non-refundable. This Policy does not apply to disputes between Publishers and Enquirers regarding property transactions, which are entirely independent of ZIIZ.IN.
By purchasing premium features or custom plans on our Platform, you acknowledge that you have read, understood, and agree to be bound by this Refund and Cancellation Policy.
2. Refund Eligibility
2.1 Premium Features and Featured Listings
ZIIZ.IN offers optional Premium Features and Featured Listing services to enhance property visibility and marketing opportunities. These include featured/highlighted listings, priority search placement, custom promotional packages, and extended listing duration.
Refunds for Premium Features are subject to specific time windows and conditions as outlined in Section 3 of this Policy.
2.2 Custom Promotional Plans
Custom Promotional Plans are tailored packages developed collaboratively based on individual Publisher preferences, requirements, and specific use cases. These plans may involve third-party services, digital media platform integrations, newspaper advertising, or other promotional channels.
Refunds for Custom Promotional Plans are case-dependent and determined at ZIIZ.IN’s sole discretion based on:
- Whether ZIIZ.IN has already incurred costs with third-party service providers
- The extent of services already delivered or initiated
- The specific terms of the custom plan agreement
- The circumstances of the cancellation request
2.3 Once Listed Property – Non-Refundable
Once a premium listing is published and visible on our Website, it is non-refundable. This applies regardless of the date of purchase or duration of the listing.
3. Refund Timeframes and Terms
3.1 Full Refund (100%)
Eligible for: Premium Features and Featured Listings purchased for digital media platforms and online services
Timeframe: Within 24 hours of payment
Conditions:
- Refund request must be submitted within 24 hours of the original purchase
- Listing must not have been published or made live on the Platform
- No services must have been delivered or initiated
Process: Contact [email protected] with proof of payment (transaction ID or receipt) to request a full refund
3.2 Partial Refund (75%)
Eligible for: Premium Features and Featured Listings
Timeframe: Between 24 hours and 72 hours after payment
Conditions:
- Refund request must be submitted between 24-72 hours of the original purchase
- The listing may have been published during this period
- Some promotional services may have been initiated but not fully delivered
Process: Contact [email protected] with proof of payment and transaction details to request a partial refund
3.3 No Other Refund Windows
ZIIZ.IN does not offer refunds beyond the 24-hour (100%) and 72-hour (75%) windows specified above. No refunds are available after 72 hours of payment, regardless of circumstances.
3.4 Digital Media and Newspaper Partnerships
Premium Features involving partnerships with newspapers, digital media platforms, or external promotional services may have different refund eligibility due to the nature of third-party commitments. These refunds are case-dependent and determined by our internal review team.
When purchasing premium features involving third-party services, you will be clearly informed of the specific refund terms applicable to that plan.
4. Custom Plans Refund Policy
4.1 Case-Dependent Refunds
Refunds for Custom Promotional Plans are entirely case-dependent and are determined at ZIIZ.IN’s sole discretion based on the circumstances of each individual request.
4.2 Third-Party Service Costs
If ZIIZ.IN has already incurred costs with third-party service providers, advertisers, or digital media platforms to fulfill your custom plan, refunds will not be provided. This includes:
- Payments made to newspapers for print advertisements
- Fees paid to digital media platforms for online promotion
- Third-party vendor costs for custom services
- Advertising commitments or reservations
Once third-party commitments have been made or payments processed, they are non-refundable.
4.3 Partial Service Delivery
If services under a custom plan have been partially delivered or initiated, refunds may be denied or reduced depending on the extent of work completed. Our internal team will review refund requests involving partial service delivery on a case-by-case basis.
4.4 No Lock-In Period
While there is no formal lock-in or contract period for Custom Plans, refunds are only available if no services have been initiated or third-party costs have been incurred. Once services begin or costs are committed, cancellation does not entitle the Publisher to a refund.
4.5 Custom Plan Refund Evaluation
For Custom Plans, refund requests will be reviewed by ZIIZ.IN’s internal team and evaluated based on:
- The specific terms of the individual custom plan agreement
- Whether third-party commitments have been made
- The extent of services already delivered
- The timeline of the cancellation request relative to service commencement
5. Non-Refundable Services
The following services and features are absolutely non-refundable regardless of circumstances:
- Listings already published and live on the Platform – Once a premium listing goes live, it cannot be refunded
- Services already delivered in full – Completed promotional campaigns or services
- Third-party service costs – Newspaper ads, digital media partnerships, or external vendor commitments
- Custom Plans with initiated services – Plans that have begun execution
- Custom Plans involving third-party costs – Plans where ZIIZ.IN has committed funds to partners
- Subscription services beyond the initial period – Recurring features beyond the first billing cycle
- Expired or lapsed features – Premium features that have expired or reached their end date
- Services provided at discount or promotional rates – Discounted premium features cannot be refunded
6. Transactions and Property Disputes
6.1 ZIIZ.IN Not Responsible for Transaction Disputes
ZIIZ.IN is not responsible for handling refund requests related to property transactions, buyer disputes, rental agreements, or any disputes between Publishers and Enquirers.
6.2 Direct Communication Only
Any disputes regarding property details, listing accuracy, transaction terms, payment disputes, or other concerns between Publishers and Enquirers must be resolved directly between the involved parties. ZIIZ.IN assumes no responsibility for such disputes.
6.3 No Refunds for Property-Related Issues
If an Enquirer disputes property details, condition, pricing, or availability listed by a Publisher, ZIIZ.IN will not process refunds to either party. The Publisher and Enquirer must resolve such disputes independently.
7. Refund Request Process
7.1 Contact Information
To request a refund, contact ZIIZ.IN at:
Email: [email protected]
Phone: +91 9188401978
Address: Ziiz India Technologies, Tezcher Building, Kalamassery, Kochi, India
7.2 Required Documentation
When requesting a refund, please provide the following information in your email:
- Your Full Name
- Email Address Used for Purchase
- Phone Number Associated with Account
- Transaction ID or Receipt Number
- Date of Payment
- Amount Paid
- Description of Premium Feature or Custom Plan Purchased
- Reason for Refund Request
- Timeframe of Request (within 24 hours for 100% refund or 24-72 hours for 75% refund)
Simply sending an email with transaction details to [email protected] is sufficient to initiate a refund request. No additional documentation is required unless specifically requested by our team.
7.3 Refund Request Review
All refund requests will be reviewed by ZIIZ.IN’s internal team. The team will:
- Verify the transaction details and purchase information
- Confirm eligibility based on the timeframe and conditions outlined in this Policy
- Check whether services have been delivered or third-party commitments have been made
- Approve or deny the refund request
7.4 Approval and Processing
- Request Acknowledgment: Refund requests will be acknowledged upon receipt
- Review Timeline: Internal review typically occurs within 2-3 business days
- Approval Decision: You will be notified of the refund decision via email
- Processing Timeline: Approved refunds will be processed within 7 days or earlier from the date of approval
7.5 Refund Processing Method
All refunds will be processed via bank transfer to the original bank account used to make the purchase. Bank transfer processing times may vary depending on your financial institution (typically 3-5 business days).
8. Conditions and Limitations
8.1 Payment Proof Required
A valid transaction ID, receipt, or payment confirmation is required to process any refund request. Requests without proof of payment will be denied.
8.2 One Refund Per Transaction
Only one refund per transaction will be processed. Multiple refund requests for the same transaction will be consolidated into a single review.
8.3 Refunds Are Final
Once a refund has been processed and funds are returned to your bank account, the refund is final and cannot be reversed. The associated premium features or custom plan will be immediately deactivated upon refund approval.
8.4 Reactivation After Refund
Features or services that are deactivated due to a refund cannot be reactivated without a new purchase and additional payment.
8.5 Cancellation vs. Refund
- Cancellation means deactivating services without refund of payment
- Refund means returning payment to your original payment method
Once a refund is processed, the associated services are automatically cancelled and deactivated.
9. Limitations and Disclaimers
9.1 Case-Dependent Decisions
For Custom Plans and services involving third-party partners (newspapers, digital media platforms, external vendors), refund eligibility is entirely case-dependent. ZIIZ.IN reserves the right to deny refunds for any reason or grant partial refunds based on individual circumstances.
9.2 No Guarantee of Refund Approval
ZIIZ.IN makes no guarantee that all refund requests will be approved. Requests outside the specified timeframes or involving services already delivered will likely be denied.
9.3 Sole Discretion
The approval or denial of refund requests, particularly for custom plans, is at ZIIZ.IN’s sole and absolute discretion. Our internal team’s decision is final and binding.
9.4 Promotional and Discounted Purchases
Promotional offers, discount codes, or specially negotiated pricing does not increase refund eligibility. All refund timeframes and percentages remain the same regardless of the original purchase price or promotional status.
10. Special Circumstances
10.1 Force Majeure
In the event of unforeseen circumstances beyond ZIIZ.IN’s reasonable control (natural disasters, government actions, technical failures, etc.), refund processing timelines may be extended. We will notify you of any delays.
10.2 Payment Processing Issues
If a payment is successfully charged but services cannot be delivered due to technical issues or service unavailability, a full refund (100%) will be issued within 24 hours.
10.3 Duplicate Charges
If you are charged twice for the same purchase, please immediately contact [email protected] with proof of duplicate charges. Duplicate charges will be fully refunded within 24 hours.
11. No Refunds for Cancellation of Recurring Services
If you have subscribed to recurring premium features or custom plans that renew automatically:
- Cancellation of future renewals will stop further charges but will not refund charges already processed
- To cancel recurring services, contact [email protected] to deactivate auto-renewal
- No refunds are available for any already-charged and delivered services
12. Contact for Refund Concerns
If you have questions about this Refund and Cancellation Policy or believe your refund request was incorrectly denied, please contact our Grievance Officer:
Name: Sheen Paul
Designation: General Manager
Email: [email protected]
Phone: +91 9188401978
13. Relationship to Other Policies
This Refund and Cancellation Policy should be read in conjunction with:
- Privacy Policy: https://ziiz.in/privacy-policy/
- Terms of Use: https://ziiz.in/terms-of-use/
In case of conflict between this Policy and other policies, the most restrictive interpretation will apply to protect ZIIZ.IN’s business interests.
14. Governing Law
This Refund and Cancellation Policy is governed by the laws of India. Any disputes related to refunds or cancellations shall be subject to the exclusive jurisdiction of courts located in Kochi, Kerala, India.
15. Changes to This Policy
ZIIZ.IN reserves the right to modify this Refund and Cancellation Policy at any time. Changes will become effective upon posting on our Website. Your continued use of our Platform after updates constitutes acceptance of the modified Policy.
We recommend reviewing this Policy periodically to stay informed of any changes.
16. Acknowledgment
By purchasing premium features or custom plans from ZIIZ.IN, you expressly acknowledge that you have read, understood, and agree to all terms outlined in this Refund and Cancellation Policy.
Thank you for using ZIIZ.IN. We appreciate your business and remain committed to providing transparent, reliable premium services for your property marketing needs.
END OF REFUND AND CANCELLATION POLICY
© 2025 Ziiz India Technologies. All rights reserved.
Tezcher Building, Kalamassery, Kochi, India
Email: [email protected] | Phone: +91 9188401978